Refund policy

PUR POTTERY (hereinafter referred to as "we," "us," or "our shop") establishes the following regulations regarding returns, exchanges, and cancellations.

By completing your order, you are deemed to have agreed to these regulations.

 

■ Regarding Returns, Exchanges, and Cancellations due to Customer Preference

Our shop does not accept any returns, exchanges, or cancellations due to customer preference. The following all fall under "customer preference" and cannot be accommodated:

  • Different from the image

  • Size does not fit

  • Mistakes in order details

  • Dissatisfaction with color, texture, or individual differences

  • Deterioration caused by the customer's storage environment

  • Other reasons not attributable to our shop

In addition, cancellations after the order is confirmed cannot be accepted for any reason whatsoever.

 

■ Response in Case of Defective or Incorrect Products

We accept returns or exchanges only when reasons attributable to our shop (initial defects, incorrect products, etc.) are acknowledged.

However, all of the following conditions must be met:

＜Requirements for Returns and Exchanges＞

  • The product must be unused.

  • The product must be returnable in the same condition as when delivered, including accessories and packaging materials.

  • An application must be made to our designated contact address within 7 days from the date of product receipt.

  • The application must be made with images attached that allow confirmation of the defective part.

  • Returns and exchanges will be permitted only after our shop confirms the defect or discrepancy.

*Please note that we cannot respond for any reason if more than 7 days have passed.

 

■ Regarding Return Procedures

If you wish to make a return, please contact us first via the [Inquiry Form]. At that time, please be sure to include your order number and ensure there are no errors in the email address you entered. The return address will be provided individually after confirmation.

*Please note that products returned without prior contact cannot be accepted.

 

■ Regarding Return Shipping Fees

Except in the case of defective products, return shipping fees shall be borne by the customer. Similarly, return shipping fees for returns from overseas shall be borne by the customer.

 

■ Non-returnable Products

The following products cannot be returned or exchanged:

  • Plants

  • Sale items and gift products

  • Custom products (made-to-order, personalized items, etc.)

  • Gift cards

 

■ Disclaimer

The following cases are exempt from returns and exchanges:

  • Texture, color unevenness, or shape differences caused by natural materials or individual differences

  • Changes in the condition of houseplants due to growth or environmental changes

  • Deterioration caused by customer handling, such as friction, water damage, or storage environment

  • Events corresponding to the precautions already stated on the product page

  • Cases where reasons attributable to our shop are not acknowledged

  • Customer preferences such as differences in image, size, color, or individual differences

  • Mistakes in order details

  • Cancellations after the order is confirmed


 

■ 14-Day Cooling-Off Period for the EU

For orders shipped within the European Union (EU), you have the right to cancel or return your order within 14 days of receipt of the product, for any reason. The product must be in the same condition as when you received it, unused and unworn, with tags, and in its original packaging.

 

■ Regarding Refunds

After receiving the returned product and confirming its condition, we will notify you of the approval or rejection of your refund. If approved, a refund will be processed to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process the refund. If you cannot confirm your refund even after 16 business days or more have passed since the refund approval, please contact us again via the [Inquiry Form].